Payment Policy for Pixtoopin Art Gallery

Effective Date: December 24, 2024

At Pixtoopin Art Gallery, we aim to provide a seamless and secure payment experience for our customers. This Payment Policy outlines the types of payment methods we accept, as well as our procedures for processing payments. By making a purchase on our website, you agree to comply with the terms outlined in this policy.

1. Accepted Payment Methods

We offer a range of payment methods to ensure a convenient and secure transaction for all our customers:

  • Credit Cards: We accept all major credit cards, including Visa, MasterCard, American Express, and Discover.
  • Debit Cards: We accept debit cards with Visa or MasterCard logos.
  • PayPal: For customers who prefer to pay via PayPal, we offer a secure PayPal payment option.
  • Apple Pay & Google Pay: For added convenience, we also accept Apple Pay and Google Pay for mobile and online payments.
  • Gift Cards: Pixtoopin Art Gallery accepts gift cards that are valid for purchases on our website.

Please note that all payments must be processed in U.S. dollars. Payments for international orders will be converted based on the exchange rate at the time of the transaction.

2. Payment Processing

Once you place an order on our website, you will be prompted to provide payment details during the checkout process. The total amount for your purchase, including the price of the artwork, applicable taxes, and shipping fees, will be displayed for your review before you submit payment.

After your payment is processed, we will send you an order confirmation email outlining your purchase details. Your order will be shipped once the payment has been successfully processed. In the event of a payment failure, your order will not be processed, and we will notify you to resolve the issue.

3. Secure Payment Gateway

At Pixtoopin Art Gallery, we prioritize the safety and security of your payment information. We use a secure payment gateway that encrypts your payment details to ensure that your transactions are safe from unauthorized access. We do not store your credit card or payment information on our servers, and all payment data is handled by trusted third-party processors.

Our website is SSL (Secure Socket Layer) certified, meaning that any sensitive information you enter during the payment process is encrypted to protect your privacy.

4. Order Confirmation and Receipt

Once your payment is successfully processed, you will receive an order confirmation email containing the following information:

  • Order Number
  • List of Purchased Items (including the title of the artwork, artist name, and quantity)
  • Total Price (including taxes and shipping fees)
  • Shipping Address and Billing Address
  • Estimated Delivery Date

If you do not receive an order confirmation email within 24 hours, please contact us at info@pixtoopin.com to confirm that your order has been successfully processed.

5. Sales Tax

Sales tax will be added to orders based on the shipping destination. The applicable tax rate is determined by the state or country to which your order is shipped. The final price will reflect the taxes that are due based on your location. For international orders, additional customs duties, taxes, or import fees may apply and are the responsibility of the customer.

6. Order Modifications and Cancellations

Once an order has been placed and payment has been processed, we are unable to modify the order (such as changing the artwork, shipping address, or payment method). However, you may request to cancel your order if it has not yet been processed or shipped.

To cancel an order, please contact our customer support team as soon as possible at info@pixtoopin.com. If the order has already been shipped, please refer to our Refund and Return Policy for instructions on how to return the item.

7. Payment Failure

If your payment is declined, you will be notified via email, and your order will not be processed until the issue is resolved. We recommend verifying the following to avoid payment issues:

  • Ensure your credit card or payment method details are accurate.
  • Check that your payment method has sufficient funds or credit.
  • Confirm that the billing address you provided matches the one associated with your payment method.

If you continue to experience payment issues, please contact us at info@pixtoopin.com for assistance.

8. Fraud Prevention

Pixtoopin Art Gallery takes fraud prevention seriously. We reserve the right to request additional information or documentation to verify the identity of the person making the purchase. This may include verifying the billing address, contacting the card issuer, or requiring proof of identity.

If fraudulent activity is suspected, we may cancel the transaction and report it to the relevant authorities.

9. Refunds and Chargebacks

In accordance with our Refund and Return Policy, we will issue a refund to the original payment method for any eligible returned items. Please note that refunds may take 5-7 business days to process depending on your payment method.

If a chargeback is initiated for a transaction, Pixtoopin Art Gallery reserves the right to reverse the order and pursue legal action if necessary to recover funds. We strongly encourage customers to contact us directly before initiating a chargeback, as we strive to resolve any issues promptly and fairly.

10. International Orders

For international orders, we accept payments through PayPal, credit cards, and other secure payment methods. In addition to the cost of the artwork and shipping fees, international customers may be subject to additional customs duties, taxes, or import fees imposed by the destination country. These charges are not included in the order total and are the responsibility of the customer.

11. Customer Support

If you have any questions about our payment process or experience any issues with your payment, please don’t hesitate to reach out to our customer support team:

Thank you for choosing Pixtoopin Art Gallery! We are committed to providing you with an easy and secure shopping experience for your artwork needs.