Shipping Policy

Effective Date: January 7, 2025

At Pixtoopin, we are committed to providing a fast, efficient, and reliable shipping experience for all our customers. This Shipping Policy outlines our processes, shipping methods, delivery times, and related information for orders placed through our website, https://pixtoopin.com. By placing an order with us, you agree to the terms set forth in this policy.

1. Shipping Locations

      • Domestic Shipping:
        We currently offer domestic shipping within the United States. All U.S. orders are processed and shipped from our warehouse located in Southfield, Michigan.

      • International Shipping:
        Pixtoopin also ships internationally to select countries. International shipping costs and delivery times may vary based on the destination. During checkout, you will be able to select your country and view applicable shipping options and fees.

2. Shipping Methods and Delivery Time

      • Processing Time:
        Orders are typically processed within 1-3 business days from the time the order is placed. Custom or personalized items may take longer to process. Orders are processed and shipped only on business days (Monday through Friday, excluding holidays).

      • Shipping Methods:
        We offer a range of shipping methods to suit your needs. Domestic shipping methods include:

        • Standard Shipping: Typically 5-7 business days for delivery.
        • Expedited Shipping: Typically 2-3 business days for delivery.
        • Next-Day Shipping: Orders placed before the daily cut-off time will be delivered the next business day (available for domestic orders only).

        International shipping methods and delivery times vary by country. During checkout, you can select the preferred shipping option and view the expected delivery time.

      • Delivery Times:

        • Domestic Orders: Orders within the United States are usually delivered within 5-7 business days, depending on the selected shipping method and your location.
        • International Orders: Delivery times for international orders can range from 7-21 business days depending on the destination country and customs processing times.

3. Shipping Costs

      • Domestic Shipping Fees:
        Shipping fees are calculated based on the destination address, weight, and size of your order. You can view the total shipping cost during checkout before confirming your purchase.

        • Free Shipping: We offer free standard shipping on all domestic orders over $75.
        • Flat Rate Shipping: For orders under $75, shipping charges will apply and are based on the selected shipping method.

      • International Shipping Fees:
        International shipping fees vary depending on the destination and shipping method. You will be able to view the shipping cost during checkout, before completing your purchase. Customers are responsible for any import duties or taxes that may apply to international orders.

4. Order Tracking

      • Tracking Your Order:
        Once your order has been shipped, we will send you a shipping confirmation email with a tracking number. You can use this tracking number to monitor the progress of your order through the shipping carrier’s website.

      • Tracking Issues:
        If you encounter any issues with tracking or experience delays, please contact us at info@pixtoopin.com, and we will assist you in resolving the issue.

5. Shipping Restrictions and Limitations

      • Shipping Address Accuracy:
        It is your responsibility to provide a correct and complete shipping address. We are not responsible for delays or lost items due to incorrect or incomplete addresses provided at checkout. If an item is returned to us due to an undeliverable address, you will be responsible for any additional shipping charges.

      • Undeliverable Packages:
        If your package is returned to us as undeliverable (e.g., due to incorrect address or refusal of delivery), we will contact you to resolve the issue. Additional shipping charges may apply if we need to resend the package.

      • P.O. Boxes and APO/FPO Addresses:
        We may be unable to ship to certain P.O. Boxes, military (APO/FPO) addresses, or locations not covered by our carriers. Please verify that your shipping address is eligible before placing an order.

6. Order Shipping Delays

      • Shipping Delays:
        While we strive to process and ship your order as quickly as possible, there may be delays due to circumstances beyond our control, such as:

        • Weather conditions
        • Carrier delays or strikes
        • High order volumes during peak seasons
        • Customs processing for international orders

        If there are any significant delays, we will notify you via email and provide updated shipping information.

      • Lost or Damaged Packages:
        If your package is lost or damaged during transit, please contact us immediately at info@pixtoopin.com. We will assist you in filing a claim with the shipping carrier and work with you to resolve the issue.

7. Customs and Import Duties (International Orders)

      • Customs Fees:
        International customers are responsible for any customs duties, taxes, or other fees imposed by their country’s customs authorities. These fees are not included in the purchase price and will be charged by the carrier upon arrival in the destination country.

      • Customs Delays:
        International orders may experience delays due to customs clearance. While we make every effort to ensure timely delivery, Pixtoopin is not responsible for customs delays or any additional fees imposed by customs authorities.

8. Order Modifications and Cancellations

      • Modifying or Cancelling Orders:
        If you need to modify or cancel an order, please contact us within 24 hours of placing the order. After this time, orders may already be in processing or shipped, and we may not be able to make changes or cancellations. For more details, please refer to our Sales Policy.

9. Contact Us

If you have any questions or concerns about our shipping policy or your order, please feel free to contact us:

By placing an order on Pixtoopin, you agree to the terms outlined in this Shipping Policy. We are committed to providing timely and secure shipping to deliver your beautiful artwork directly to your door. Thank you for shopping with us!